Why are people afraid to call the window master?
Why are people afraid to call the master from the windows — and how do I get the job done
Dimitry · Sпраўнае Akenza · rpo.by · Minsk
To be honest, I'd be too afraid to call the window manager.
Because people are too often faced with the same thing:
- I'm not going to.The price is called one, and on the spot it goes up 2–3 times.
- I'm not going to.Master disappears after payment
- I'm not going to.The guarantee is only in words.
- I'm not going to.The person you were talking to on the phone is not coming.
- I'm not going to.The window starts to blow again a week later.
So I decided to write this article. No good-looking advertising. No 'we're the best.' No empty promises. Just to be honest about where people are really being fooled, why customers are afraid to call the craftsmen, and how I've got a job to avoid these problems.
I'm not a firm, I'm not a manager, I'm not a broker.
So to fool you is to destroy your name.
There was a story recently.
A woman from Minsk called, and the first thing she said was,I've been picking a master for a week.
She called several firms: some called the price too "sweet"; some answered the dispatcher, who didn't understand anything in the windows; some tried to force the change of the furniture right before the inspection.
She chose me for one reason only:«You are alone. No middlemen. And you speak normally.»
It was a very important moment for me because today people are looking for more than just windows repairs; people are looking for someone to trust their home.
Fear of losing money
«They'll name one price, and it'll be three times as expensive on the spot»
On the phone: «Find the window —20 rubles»;;;;; starts at the spot: «there's still a sealant»;;, «there's a fitting out of use», «without a full replacement there's no sense in it»;;;;;;;;; the final sum is suddenly 3 times higher.
Most of the time I'll call the price before I leave, via a photo, video or after a short conversation, and if there's a hidden problem, I'll show it, explain it, and offer options.
They're gonna impose extra work.
The man called the master for the carpet, and 15 minutes later he was told: the window is dead, the sealing is 95% worn, the furniture needs to be changed.
If I say 'I need to change the sealant' I'm showing why: cracks, flatness, wear. If you can't change the sealant, I'm saying that. My job is not to sell the maximum, but to solve the problem normally and for the long term.
& quot; Takes the down payment and disappears & quot;
They take 50%, 70% of the material, and then they don't respond, they move, they disappear.
Payment is after work, first you check the window, open it, close it, make sure everything works properly, and then you pay.
Fear of letting a stranger in
«What if the master is late or doesn't come at all?»
They promise to be from 10 to 11 and then quiet, sorry, late, you lose the whole day.
I'm calling the time. If I know I'm delaying, I'm warning you in advance.
It's scary to let a stranger into an apartment.
A man comes in in dirty clothes, walks around the apartment, leaves trash.
A simple rule: change shoes; work only in the window area; no "location" in the apartment; normal human communication without harshness and pressure.
«What if he breaks something?»
After the damage, the master says, 'laquo;that's what happened already.'
If I've done something wrong, I'll fix it on my own. No disputes. Because responsibility is part of the master's job.
Fear that repairs will be useless
& # 91; Laquo; Will & # 93; and in a week it will blow again & # 91; Laquo;
The master does it the fastest, he twists, he lubricates, he leaves, and the cause of the problem remains.
I'm trying to understand why the window started to blow, why the pen came off, why the pen is hard to move.
And the guarantee is real at all?
And then they don't answer the phone, they say, "This is not a warranty case", or they just ignore it.
If there's a problem with my work, I come over and fix it. Even if it's a small problem, the pen starts to go down, a small box comes up.
«And does the master even know what he's doing?»
Today, he repairs windows, tomorrow, he repairs plumbing, the day after tomorrow, he puts the tiles.
I've been working in windows for many years, not all the time, and that's: repairing windows, adjusting windows, fixing furniture, sealing windows, removing bloating.
Checklist before the master calls through the windows
Save yourself — this will help you avoid problems:
- Who's coming?
- Will the price change?
- Is there a guarantee?
- Do I need a down payment?
- What's in the price?
- Can I see the real works?
- Who's going to answer if the problem comes back after the repair?
- Do you have any experience in repairing windows?
If you start to get off on simple questions, get angry, push, scare, you better find another master.
Frequently Asked Questions
Why You Shouldn't Be Afraid
The fear of being twisted and imposed is justified, but the honest master first diagnoses and explains what and why. I call the price in advance, I don't impose excess and I guarantee. So they come back to me and give me advice.
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